Quality Policy Quality Management Principles Quality Planning Quality Reviews Continuous Improvement

O’Brien & Gere’s commitment to quality is outlined in its Quality Policy
as follows: 

• Establish sound business processes that produce consistent projectmanagement and business practices and high quality products and services through the framework of the Quality Management System (QMS).
• Foster an environment of management commitment and employee engagement that promotes client focus, continual improvement,client satisfaction, and achievement of quality objectives. 

O’Brien & Gere’s Quality Management System (QMS) is designed based on a process approach to provide consistent project management and business practices across the organization.

• Client Focus – understanding current/future client needs; meetingclient requirements, and striving to exceed client expectations.
• Leadership – each process is owned and led by a member of senior management.
• Involvement of People – Project Managers are on the developmentand review teams, and each employee is expected to be part of theprocess, providing continual feedback relative to improvements.
• Process Approach – The QMS is based on eight interrelated processes that facilitate client focus and continual improvement.
  
• System Approach to Management – Identifying, understanding, and managing the interrelated processes as a system contributes to the organization’s effectiveness in achieving its business objectives.
• Continual Improvement – Monitoring and measurement of each process to establish and improve performance.
• Factual Approach to Decision-Making – Effective decisions are based on the analysis of data and information.
  

• Identification and acquisition of equipment, resources, and skillsthat may be needed to achieve the required quality
• Identification of suitable reviews at appropriate stages in production of the deliverable
• Clarification of standards of acceptability – O’Brien & Gere’s, the client’s, or both
• Identification of required quality records for review
  

• Our understanding of the project’s objective
• Our approach to executing the project
• A description of the project deliverable(s)
• The project team and their roles
• Subcontracting and procurement plans (as applicable)
• Budget, schedule, and milestones
• Health and safety planning

• Elements of the Project Plan and deliverables
• Budget, schedule, and milestones
• Lines of communication and coordination between the client, project team, subcontractors, etc. (Client’s preferred method of communication, email, meetings, etc.)
• Health and safety expectations
• Documentation management
• Change management (plan to effectively handle)
• Schedule for progress reviews, quality reviews, and project status reviews
  

• Project Status Reviews (routine – to review project performance, financial, schedule, resources, change management, health and safety, and client satisfaction)
• Health & Safety Audits
• Technical Quality Reviews
• Constructability & Operational Reviews (for design projects that have a construction or O&M phase)
• Client Feedback Reviews
  

• Deliverables meet the requirements specified in the agreement
• Deliverables are consistent with the project’s basis